FAQs

1. How can I contact you?

You can contact us by sending an email to therabrushuk@gmail.com. We aim to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the supplier. We work with trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. Do you offer a refund on products?

Yes, we have a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please refer to our refund policy for more details.

4. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the refund approval status. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Can I cancel or change my order?

We strive to process and ship orders as quickly as possible. If you need to cancel or make changes to your order, please contact us immediately. However, please note that once an order has been shipped, we are unable to make any changes or cancellations.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. The availability and shipping rates may vary depending on the destination. Please enter your shipping address during checkout to see if we can deliver to your location.

7. How long does shipping take?

The shipping time varies depending on the product and the destination. On each product page, you will find an estimated delivery time. Please note that these are only estimates and actual delivery times may vary due to factors beyond our control, such as customs clearance and postal delays.

8. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

9. Are your products covered by a warranty?

Yes, our products are covered by a manufacturer's warranty. The warranty period may vary depending on the product. If you encounter any issues with your purchase, please contact us and we will assist you in resolving the matter.

10. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the shipping carrier's website.